Our service includes licensed clinical review and prescription medication prepared just for you, so refunds work differently from ordinary products. Here is exactly how.
On this page
If you are not prescribed
If a Clinician decides treatment is not appropriate for you, you will not be charged for medication, and any amount charged for that order is refunded in full to your original payment method.
Before your medication is prepared
You can cancel an order for a full refund until the Pharmacy starts preparing it. Email care@rovymi.com or cancel in your patient portal as soon as possible.
After preparation or shipment
Prescription medication cannot be returned, resold or reused once prepared or shipped, even if unopened. For that reason, it cannot be refunded, except where required by law or as described in "Damaged, wrong or missing orders" below.
Subscriptions
You can cancel future renewals at any time from your patient portal or by emailing care@rovymi.com. Cancelling stops future charges and shipments. The current paid period and medication already prepared or shipped are not refundable.
Multi-month plans are billed up front at a discount. If you cancel partway through, shipments that have not been prepared yet are refunded on a pro-rated basis at the regular monthly price, minus the discount you received, never below zero.
Damaged, wrong or missing orders
If your order arrives damaged, defective, expired, wrong, or does not arrive, contact us within 7 days of the delivery date (or expected delivery date) with your order details and photos where possible. We will replace it at no cost or refund it.
Gift cards
Gift cards are not refundable or exchangeable for cash, except where required by law. If a gift card purchase was made in error and the card has not been used, email us within 14 days and we will review it.
How to request a refund
Email care@rovymi.com with your name and order details. We respond within 2 business days. Please don't include health information in the email.
Timing
Approved refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.
Chargebacks
If you have a billing concern, please contact us first; most issues are resolved quickly. Filing a chargeback without contacting us may pause your account while the dispute is resolved, so that we don't ship medication during a dispute.